There are a couple of things that happen in life that we could all do without. One of them is losing your luggage. Well technically, YOU don’t lose it, the airlines do. Or is it the airport??
In the many years I have spent in and out of airports and on and off aircrafts, I have had my luggage “lost” twice. The first wasn’t a big deal since it was a flight into Singapore. The convenience of being home buffered the fact that I would be separated from my luggage for a day or two. It arrived and was dropped at home later that evening. The second was a little traumatic since it was a flight from Singapore to Cheju. For more than a day, I locked myself in my hotel room praying to all who would listen to reunite me with my luggage. My prayers were answered, fortunately, because if it hadn’t I’d have to face a boardroom of executives in a ragged pair of jeans and t-shirt.
This trip would be the third time. (Come to think of it, all three incidents involved connecting flights on different airlines. Dang it!) Having gone through the process before, I knew exactly who to approach and what information to provide. Although a little anxious, I was almost certain that like the last incident, my luggage would be “found” and forwarded to me soon enough. It’s been more than a day now and although the hotel’s concierge have been in contact with baggage services of Muscat’s Seeb Internationl Airport, nothing has turned up.
Unsure whether they were aware of the severity of this “loss”, I decided to take the matter into my own hands. First, a call to the local airport.
Nothing, they said. Nothing has been retrieved.
Then, a call to baggage services at Dubai International Airport.
Nothing, they said. Nothing has been retrieved.
Is that like the standard phrase they say to everyone who bugs them about their lost luggage?
But I press on only to be told that “they” never received it. So I make another call, this time to the Lost and Found at Singapore’s Changi Airport. After a minute of checking, I am told that the luggage was loaded on the plane.
So where the hell is it?? The lady on the phone was kind enough to assure me that it should either be in Dubai or Muscat, but definitely not in Singapore. Call me biased, but I believed her. More than the other ladies in Muscat and Dubai who used the same phrase to dismiss me.
After a few moments of deductive reasoning with myself, I conclude that Dubai is at fault so I call baggage services there once again. But this time with a little more attitude. I tell them that Singapore has records that it was loaded onto the plane that was to fly to Dubai. I also tell them that if it were at Muscat, I would not bother calling her. And if she had nothing better to say than “Nothing has been retrieved”, that I would like to speak to her supervisor. I’m guessing this might have triggered off something and she nervously asks me to hold on. The b*tch, who probably might not have appreciated the tone of my voice, places me on hold for more than 5 minutes before I decide to hang up and call again.
But not before taking deep breaths and reminding myself to exercise civility. The lady on the other end of the call is not the enemy. She deals with difficult calls on a daily basis. More significantly, I sense from her accent, she is Pinay.
Before she has a chance to, I tell her about how expensive it is to call from where I am and that she should let me know if she has to put me on hold for more than a minute, in which case, I would prefer for her to call back. Kindness begets kindness, I soon realize, because her voice softens as she explains that she has spoken to her supervisor who is currently sifting through 20 trolleys of “lost” luggages as a result of redirected, delayed or transit flights. Exactly how many luggages are contained in one trolley, I refrain from asking if only to shield me from further frustration.
The value of the contents of my luggage is less of a concern as the contents itself. If my luggage doesn’t arrive by tomorrow, does that mean I should make a trip to a store for some basic supplies? That I can use that as an excuse for reporting for work in unusually casual wear? Shouldn’t I be able to get some form of compensation from God knows who for this inconvenience?
Should I start freaking out?